POLICIES

SHIPPING & RETURNS

 

 

SHIPPING POLICY

At SAHARA SOUQ , we want to keep you informed about our shipping policy. For customers in Singapore, we strive to deliver your orders within 7 working days. As for overseas shipping, please note that it may take up to 30 working days for your package to arrive.

 

We are actively working on improving our international shipping times by establishing closer partnerships with reliable shipment companies. Rest assured, we are dedicated to providing you with the best shipping experience possible. If you have any questions or concerns about your order, feel free to reach out to our customer support team. Your satisfaction is our priority at SaharaSouq natural Beauty store .

 

 

 

RETURN & EXCHANGE POLICY

At Sahara Souq Natural Beauty store , we kindly ask for your understanding regarding our return policy. We will be responsible for any damaged parcel during the shipping , or returns of the wrong orders

 

Your Satisfaction is Our Priority

We understand that mishaps can happen during shipping, and we strive to ensure that you receive our products in perfect condition. If you receive a delivery with damaged items, please rest assured that we are here to help.

To assist you swiftly and efficiently, we kindly ask that you follow these steps:

  1. Capture the Evidence: Please take clear photos or a video of the damaged item(s), capturing the condition in which they arrived. This will be an essential part of the proof we need.
  2. Contact Us Promptly: Reach out to our customer service team with the visual evidence. We're available through email, phone, or our website's contact form — whatever is most convenient for you.
  3. Resolution: Once we've verified the damage and confirmed that it occurred prior to arrival and was not due to handling on your part, we will arrange for a replacement to be sent to you at no additional cost.

Your experience with our brand matters deeply to us, and we are committed to making it right. We thank you for your cooperation and look forward to resolving any issues with speed and care.